SAP is hiring for the position of Technical Support Engineer in Bangalore, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | SAP |
| Position | Technical Support Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Bangalore, India (Hybrid) |
Key Responsibilities:
- Own and manage concurrent SRs in a ticketing system.
- Provide solutions to technical issues affecting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
- Adhere to KPIs, especially responsiveness SLAs and productivity goals.
- Report errors and code defects to development organizations, collaborate to prioritize fixes, and confirm solutions.
- Maintain a broad knowledge of the product area and deep component expertise.Participate in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.
- Collaborate with global support engineers across the product area to drive positive customer outcomes.
- Provide ongoing and timely communication via phone and email to customers regarding the status of their requests.
- Provide on-call support during evenings and weekends as required by a rotational schedule.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
Preferred skills:
- Preferred knowledge of SAP Business Network solution, specializing in integrating buyers and suppliers.Preferred knowledge of SAP Materials Management (SAP MM) and ABAP.
- Experience with one or more of the following:
- Writing SQL queries
- Analyzing logs based on error codes
- Reading Java and object-oriented programming
- Reading JSON (JavaScript Object Notation)
- XML, including SOAP and HTML
- Fiddler and/or Soap UI applications
About Company:
At SAP, our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. SAP is committed to helping every customer become a best-run business. We engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures. Together, with our customers and partners, we can transform industries, grow economies, lift up societies, and sustain our environment.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
