DXC Technology is hiring for the position of Shell Business Continuity Analyst in Bangalore, India. Candidates with a Bachelor’s degree Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | DXC Technology |
| Position | Shell Business Continuity Analyst |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Bangalore , India |
Key Responsibilities:
- Conduct discovery calls to evaluate incidents and determine qualification.
- Handle assigned technical Major Incident (MI) calls based on incident evaluation.
- Ensure adherence to Major Incident Management processes.
- Input high-quality major incident updates in ServiceNow.
- Generate Major Incident Control Documents for all opened MIs in the region.
- Update the Operational Dashboard in a timely manner.
- Deliver timely business and technical updates to stakeholders.
- Arrange follow-up MI meetings for technical restoration and business updates.
- Take responsibility for service resolution/restoration.
- Lead Major Incident Business and Technical calls towards service restoration.
- Ensure Major Incident resolution within the service level agreement.
- Close Major Incident tickets within seven working days post-restoration.
- Ensure appropriate team members are involved from Suppliers/Vendors, Application support, ROCs, 3rd party, etc.
- Apply Kepner Tregoe (KT) methodology to solve complex incidents.
- Schedule and conduct necessary meetings, including closures.
- Transition active Major Incidents and corresponding MI Control Documents to the next Region/Shift.
- Participate in the On-Call rotation for ROC Situation Managers.
- Contribute to Root Cause Analysis (RCA).
- Escalate situations as needed to ROC Manager, GCC MI Management, Delivery Manager, or MI Owner.
- Manage Disaster Recovery activity calls for the IT Service continuity team.
- Participate in specific MIs to address threats to business.
- Oversee quarterly Integrated Simulated Disaster testing activities for Datacenters.
- Provide backup support for GOC Shift Leader(s) as a GOC Major Incident Manager.
- Proactively monitor events in the Command Center and coordinate with business and vendors for resolution and restoration.
- Collaborate with the Global Monitoring Operations team to resolve early observed events.
- Contribute to proactive problem management efforts.
- Offer recommendations and feedback for Operational work instruction improvements to GOC.
- Actively participate in Training Guild progression.
Eligibility Criteria:
- Demonstrates high motivation, self-initiative, a positive demeanor, and the capacity for independent decision-making.
- Possesses the ability to analyze and adjust to evolving situations, processes, and environments.
- Proficient in identifying opportunities for process and operational enhancements.
- Exhibits strong written and verbal communication skills while collaborating with cross-functional teams and vendors, including experience with Service Integration and Management (SIAM).
- Pays close attention to detail and ensures adherence to assigned tasks and responsibilities.
- Holds a comprehensive technical understanding spanning servers, networks, and exchange systems.
- Brings prior operational experience, ideally with ITIL certification.
- Comfortable in a client-facing role, adept at managing client interactions effectively.
About Company:
DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.
How To Apply?
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