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American Express is hiring for the position of Customer Care Professional in Gurgaon, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Company NameAmerican Express
PositionCustomer Care Professional
QualificationsAny Graduate
Batch2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024
ExperienceFreshers/ Experienced
LocationGurgaon (Hybrid)

Key Responsibilities:

  • Take ownership of incoming calls, resolving inquiries to meet customer expectations and enhance relationships to achieve the highest level of customer satisfaction.
  • Provide exceptional service by addressing questions related to administrative accounts at the corporate level.
  • Evaluate the mood, inquiry, and profile of the PA (Personal Assistant), and advise accordingly to share relevant messages and offers.
  • Recognize the importance and sensitivity of the assigned responsibilities, especially since servicing involves high-level executive officers of client organizations.
  • Foster a positive team environment by acknowledging and celebrating the contributions and successes of others.
  • Demonstrate the ability to offer alternatives and utilize superior service skills during call handling to ensure optimal solutions and First Call Resolution (FCR) for customers.
  • Establish rapport quickly with customers/clients, creating a comfortable atmosphere.
  • Achieve goals related to Employee, Customer, and Shareholder Metrics.

Eligibility Criteria:

  • Any Graduate

About Company:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

How To Apply?

  • First, read through all of the job details on this page.
  • Scroll down and press the Click Here button.
  • To be redirected to the official website, click on the apply link.
  • Fill the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.

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