Cognizant is hiring for the position of Associate – Project in Bangalore, Chennai, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Cognizant |
| Position | Associate – Project |
| Qualification | Bachelor’s/ Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers |
| Location | Bangalore, Chennai, India |
Key Responsibilities:
Business/Customer:
- Execute Standard Operating Procedure (SOP) activities with a comprehension of their impact on the business/customer environment, contributing to SOP enhancement.
- Adhere to customer security and compliance requirements.
- Implement approved change requests according to the customer’s change management process.
- Manage the incident lifecycle following ITIL/BIC frameworks where applicable.
- Maintain adherence to customer communication protocols.
- Ensure productivity requirements outlined for the engagement are met.
Project/Process:
- Review Customer Satisfaction (CSAT) feedback and implement corrective actions promptly.
- Participate in Critical Situation (Critsit) processes to resolve incidents within specified timeframes.
- Log and assess incidents, coordinating with resolver groups and vendors/carriers.
- Troubleshoot escalated incidents/problems and refer or escalate (functionally and hierarchically) to the appropriate groups (Vendors/Level 3).
- Contribute to the FAQ database and Knowledge Repository (KR), updating knowledge articles as necessary.
- Contribute to Continuous Service Improvement Plans (CSI).
- Develop induction documents in collaboration with relevant stakeholders for the project, ensuring successful onboarding for new team members.
- Maintain effective floor management practices.
Eligibility Criteria:
- Bachelor’s Degree
About Company:
Cognizant is a global professional services firm that transforms clients business, operating, and technology models for the digital era. Our distinct industry-based, consultative approach assists clients in envisioning, building, and operating more innovative and efficient businesses. Cognizant, headquartered in the United States, is ranked 185 on the Fortune 500 and is consistently ranked among the world’s most admired companies.
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