Amdocs is hiring for the position of Technical & Business Operations Analyst in Pune,, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Amdocs |
| Position | Technical & Business Operations Analyst |
| Qualifications | Bachelor’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Pune, India |
Key Responsibilities:
- Conduct ticket analysis, service interruption analysis, and triage issues, coordinating with relevant teams for resolution.
- Ensure availability of all necessary ticket information for further analysis, such as error screenshots and customer IDs, and execute methods and procedures to address known or recurring issues.
- Utilize existing knowledge base and documentation for quick-win and initial issue resolution.
- Manage ticket queues, assigning tasks to appropriate teams, and follow up for timely resolution while adhering to SLAs.
- Ensure timely resolution or escalation within agreed SLAs, fostering positive customer support experiences and building rapport through effective problem understanding, prompt progress communication, and professional customer handling.
- Update checklists for quality assurance and progress tracking in accordance with standard operating procedures.
- Facilitate seamless shift handovers and monitor SLA achievement by tracking key performance indicators.
- Maintain clear communication and documentation as a primary point of contact.
- Validate, verify, and correct system artifacts as needed (e.g., reports, bills, event records), reporting and documenting any detected errors.
- Execute basic software system operations, including online screen usage, running maps and jobs, basic configuration/installation, and backup procedures.
- Address fallouts from various applications, process manual billing requests, handle payments, and perform miscellaneous customization activities.
Eligibility Criteria:
- Possess a Bachelor’s degree in Science, Information Technology, Computer Science, or a related field.
Preferred skills:
- Demonstrated experience in coding software using at least one programming language.
- Proficient understanding of Object-Oriented Design principles and development methodologies.
- Previous involvement in Production Support or Application Support roles.
About Company:
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021.
How To Apply?
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