Amazon is hiring for the position of Testing Associate/ IT Support Associate in Chennai, Bangalore, India. Candidates with Bachelor’s Degree/ MSC IT/ MCA/ Diploma are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Amazon |
| Position | Testing Associate/ IT Support Associate |
| Qualifications | Bachelor’s Degree/ MSC IT/ MCA/ Diploma |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Chennai, Bangalore, India |
Key Responsibilities for Testing Associate:
- Execute test cases meticulously designed for assessing Software builds on the mobile platform.
- Conduct regular quality checks following established protocols, meticulously noting and reporting any deviations observed.
- Familiarize oneself with testing protocols, guidelines, and policies for new devices, and apply them consistently in daily tasks.
- Utilize software tools for validation, analysis, and data capture on a regular basis.
- Proficiently document results, communicate and escalate failures as necessary, and furnish timely status reports.
Key Responsibilities for IT Support Associate:
- Proficient Communication Skills: Demonstrating clear and concise communication abilities. This role involves interacting with Amazon Internal customers across APAC/EMEA/AMER Operation/IT teams/Customer support.
- Consistent Adherence to Standard Operating Procedures (SOPs): Maintaining operational consistency and efficiency by adhering to established procedures.
- Basic IT Troubleshooting Knowledge: Proficiency in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
- Fundamental Understanding and Troubleshooting Skills in Various Operating Systems, particularly Windows and Linux.
- Flexibility in Work Schedule: This role entails a flexible work schedule with rotational shifts to provide real-time customer support in a 24*7 operating environment.
- Meeting OTS Service Desk Goals: Achieving targets for Response and Resolution SLA, CSAT, and effectively managing incidents while adhering to service desk objectives.
Eligibility Criteria:
- Possession of a Bachelor’s degree/ Diploma
Preferred skills:
- Candidates with B.E., B.Tech., MSC IT, and MCA degrees.
- Strong communication skills.
- Proficiency in testing methodologies.
- Demonstrated analytical abilities.
About Company:
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
How To Apply?
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