TTEC is hiring for the position of Customer Support Executive in Hyderabad, India. Candidates with Graduate/ Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | TTEC |
| Position | Customer Support Executive |
| Qualifications | Graduate/ Post Graduate |
| Batch | Any Batch |
| Experience | Freshers/ Experienced |
| Location | Work From Home (Remote) |
Key Responsibilities:
- Provide technical support for troubleshooting PC hardware and software issues.
- Carry out necessary administrative tasks as required.
- Monitor and address all Service Now tickets within designated service level agreements.
- Demonstrate proficiency in utilizing established troubleshooting tools and resources such as LogMeInRescue, Cayosoft, and Zoom Video Conferencing software.
- Uphold and enforce TTEC GISR security policies and procedures.
- Ensure completion of assigned tickets within established service level agreements.
- Regularly monitor email inbox for ticket and end-user status requests, updates, and escalations.
- Respond with a sense of urgency to escalated tickets and outages.
- Ensure end-to-end resolution throughout the ticket life cycle.
Eligibility Criteria:
- Graduate/ Post Graduate
- Proficiency in PC hardware and software installation, configuration, and troubleshooting. While a technical degree or certification is preferred, it is not mandatory.
- Thorough understanding of the Windows 10 Enterprise environment and basic network troubleshooting skills are essential.
Preferred skills:
- Demonstrated customer focus, professionalism, and a positive attitude.
- Ability to collaborate effectively within a team and possess self-motivation to achieve objectives.
- Eagerness to acquire knowledge and proficiency in various technologies utilized within TTEC.
- Capacity to adapt to dynamic and fast-paced environments.
- Exceptional communication and problem-solving abilities within a team setting.
- Capability to offer alternative solutions to common technical challenges.
About Company:
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
