Wipro is hiring for the position of System Engineer in Bangalore; Mumbai; Chennai; Hyderabad; Pune, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | System Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Bangalore; Mumbai; Chennai; Hyderabad; Pune, India |
Key Responsibilities:
- Design, implement, and support SolarWinds suite of tools for medium to complex environments.
- Serve as a subject matter expert on SolarWinds, possessing a solid understanding of design, troubleshooting, and configuration.
- Perform configuration, tuning, and troubleshooting of SolarWinds and related network management system tools.
- Maintain documentation of configured metrics and configurations for reference and future use.
- Collaborate with Infrastructure, Network, and Application stakeholders to assess and address monitoring needs effectively.
- Install, configure, and administer SolarWinds components, including Network Performance Monitor (NPM), Network Configuration Manager (NCM), and Network Traffic Analyzer (NTA).
- Demonstrate expertise in SolarWinds tool implementation, migration, and administration across various modules such as NPM, NCM, NTA, WPM, VNQM, and SAAS Product.
- Offer expertise in defining, monitoring, and reporting on Service Level Agreements (SLAs) to ensure performance standards are met.
- Identify, detect, and verify performance issues, determining the scope of the problem and providing necessary recommendations for resolution.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
Preferred skills:
- Possess excellent communication skills, enabling effective interaction with customers and colleagues.
- Demonstrate the ability to empathize, pacify, and handle irate customers with exceptional communication skills.
- Exhibit technical knowledge in troubleshooting Base Operating System issues and a willingness to learn new technologies.
- Proficient in troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, and other related systems over remote support.
- Respond promptly to incoming calls and customer emails, ensuring timely resolution of queries.
- Manage and resolve customer complaints efficiently.
- Identify and escalate issues to supervisors when necessary to ensure prompt resolution.
- Provide comprehensive product and service information to customers.
- Conduct research using available resources to offer suitable solutions to customer inquiries.
- Utilize applicable software to research, identify, and resolve customer complaints.
- Route calls and tickets to appropriate resources and domains to provide optimal user support.
- Document all call information following standard operating procedures.
- Recognize, document, and notify the management team of trends in customer calls.
- Develop Standard Operating Procedures (SOPs) for new issues and resolutions provided.
- Maintain accurate call logs and generate reports as required.
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
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