Oracle is hiring for the position of Technical Analyst 1- Support in Bangalore, Hyderabad, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Oracle |
| Position | Technical Analyst 1- Support |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 2 Years) |
| Location | Bangalore, Hyderabad, India |
Job Description:
- As a member of the Support organization, your primary focus is to provide post-sales support and solutions to Oracle customers while advocating for their needs.
- Resolve post-sales non-technical customer inquiries through phone and electronic channels, and address technical questions regarding the use of and troubleshooting for our Electronic Support Services.
- Serve as a primary point of contact for customers, facilitating relationships with Support and offering guidance and assistance to internal Oracle employees.
- Handle diverse customer situations and escalated issues with professionalism and efficiency.
- Advocate for customer needs and ensure their satisfaction with Oracle products and services.
- Collaborate with internal teams to address customer concerns and enhance the support experience.
- Maintain clear and effective communication channels with customers and internal stakeholders.
- Continuously strive to improve support processes and procedures to better serve customer needs.
- Stay informed about Oracle products and services to provide accurate and timely support and assistance.
Key Responsibilities:
- Serve as the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) regarding issues related to the installation, recommended maintenance, and utilization of Oracle products.
- Deliver level one support to customers contacting the Oracle Solution Center, primarily through electronic channels.
- Resolve problems related to Oracle products, ensuring customer satisfaction and adherence to guidelines.
- Act as the primary point of contact for troubleshooting and resolving technical issues.
- Maintain a high level of customer satisfaction while meeting established guidelines and standards.
- Provide assistance with installation, maintenance, and usage of Oracle products to customers, OEMs, and VARs.
- Collaborate with internal teams and stakeholders to ensure timely resolution of customer issues and inquiries.
- Document customer interactions and resolutions accurately and comprehensively.
- Continuously strive to improve support processes and procedures to enhance customer experience.
- Stay updated on Oracle products and technologies to provide effective support and assistance.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
About Company:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
How To Apply?
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