Infosys is hiring for the position of Process Executive/ HR Helpdesk Associate in across India. Candidates with Any Graduate degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Infosys |
| Position | Process Executive/ HR Helpdesk Associate |
| Qualifications | Any Graduate degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Bangalore, Chennai, Pune, India |
Key Responsibilities:
- Address inquiries regarding employee pay, benefits, company policies, and other HR-related matters.
- Document each query thoroughly using a mailbox/case management system.
- Demonstrate the ability to comprehend inquiries to ensure accurate resolution.
- Utilize available resources such as knowledge bases, HRMS systems, and the company intranet to provide the most precise responses.
- Interpret policies and clarify procedures to employees as needed.
- Process various HR transactions including new hires, employment data changes, terminations, earnings/deduction transactions, pay by exception input, leave and attendance transactions, and overtime inputs.
- Manage Hire to Retire queries on an ongoing basis.
- Collaborate with Subject Matter Experts (SMEs) and address escalated issues from employees, HR professionals, and HR managers.
- Identify trends and high-volume inquiries that may indicate corporate-wide issues and report to management as necessary.
- Adhere to service level agreements to ensure timely resolution of inquiries and transactions.
Eligibility Criteria:
- Hold a graduate degree in any stream.
Preferred skills:
- Possess excellent communication skills to effectively address and resolve client issues via calls, chat, and email.
- Analytical problem-solving abilities to comprehend and resolve customer issues efficiently.
- Demonstrate strong problem-solving skills and quick thinking to independently and thoroughly resolve customer issues.
- Proactive approach and respect for the customer’s time in addressing their concerns.
- Exhibit good time management skills to ensure that all customer interactions add value.
- Perform work duties from the office.
About Company:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
How To Apply?
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