Accenture is hiring for the position of Customer Service New Associate in Bangalore, India. Candidates with Any Graduate/ Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Accenture |
| Position | Customer Service New Associate |
| Qualifications | Any Graduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | 0 – 1 (Years) |
| Location | Bangalore (Hybrid) |
Key Responsibilities:
- Assist customers comprehensively with end-to-end support, addressing queries related to billing, packages, and technical issues as a Customer Service Associate.
- Personalize conversations, manage productivity, and demonstrate strong communication skills, with a focus on creating sales opportunities.
- Display attention to detail, take ownership, and be receptive to feedback, showcasing multitasking abilities across various applications and adherence to compliance measures.
- Possess strong customer service skills and proficiency in verbal English.
- Showcase analytical and problem-solving skills, emphasizing teamwork by collaborating with other support teams to resolve requests and issues promptly.
- Ensure proper documentation, notification, escalation, tracking, and follow-up for all incidents, taking ownership of the customer journey for quick and accurate resolutions.
- Align with the Service Desk Voice Support team, participating in day-to-day operations, maintaining SLAs, and resolving queries related to disputes while coordinating with customers.
- Demonstrate adaptability, flexibility, and the ability to perform under pressure, with a focus on problem-solving and detail orientation.
- Assume responsibility for solving routine problems, following guidelines, and receiving detailed instructions on tasks, with decisions closely supervised, impacting individual work within a predetermined scope.
- Work as an individual contributor within a team, note that this role may require rotational shifts.
Eligibility Criteria:
- Any Graduate
- Be a graduate from a recognized government university or a 10+2 under-graduate with a minimum of 6 months prior experience.
Preferred skills:
- Establish strong client relationships, contribute as a team player, maintain a positive attitude, and exhibit quick learning, punctuality, and discipline.
- Possess good communication skills and a customer-focused approach.
- Uphold high standards of integrity and meet specified metrics such as CSAT, NPS, AHT, Break Adherence, Quality, Compliance, Knowledge Check Scores, Attendance, and Revenue metrics.
About Company:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
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