eBay is hiring for the position of GCX Commercial Teammate Entry in Mumbai, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | eBay |
| Position | GCX Commercial Teammate Entry |
| Qualifications | Any Graduate |
| Batch | Any Batch |
| Experience | Experienced |
| Location | Remote (Work From Home) |
Key Responsibilities:
- Manage daily reactive customer issues through email and chat channels.
- Conduct outreach via phone as needed.
- Complete assigned tasks and responsibilities efficiently and within established timelines.
- Collaborate with team members to achieve business goals and contribute to initiatives improving team performance and processes.
- Exceed specified targets for turnaround time and delivery quality, paying attention to details.
- Adhere to defined processes and Service Level Agreements (SLA), including the outlook issue resolution process.
- Serve as a trusted advisor to sellers and account managers on various issues such as defect review/removal, eMBG case review/auctioning, technical problems, product issues, and standards/policy-related concerns affecting sales growth.
- Resolve eBay-specific impediments to growth and sales for merchants, including defect reviews/removal, eMBG case review/action, technical issues, and adherence to standards and policies.
- Coach merchants to proactively address issues and policies, fostering a proactive approach to avoidance.
- Interact with internal partners, advisors, policy makers, and technical teams to facilitate speedy issue resolution.
- Establish a trusting relationship between eBay and customers, maintaining a high level of detail and accuracy.
- Share timely findings with Account Managers and key stakeholders.
- Share acquired knowledge with the team during daily huddles, focusing on exciting or unique issues and queries worked on.
- Demonstrate empathy towards customer concerns and display a sincere desire to serve, taking ownership through to resolution.
- Utilize negotiation and influence skills when necessary to advocate on behalf of eBay and/or the customer.
- Summarize and provide customer feedback to management.
Eligibility Criteria:
- Graduation is a mandatory requirement for this position.
Preferred skills:
- Demonstrate strong probing and problem-solving skills.
- Possess multitasking abilities, including the capacity to be flexible and adapt to changes quickly.
- Exhibit expert knowledge of MS Office, with a particular emphasis on proficiency in PowerPoint (PPT) and Excel.
- Additional advantage includes proficiency in data interpretation and a thorough understanding of quality insights necessary for success in this role.
- Ability to thrive in a team environment and collaborate effectively with team members.
- Demonstrate excellent time management, along with strong communication and interpersonal skills.
- Proven self-starter with a positive attitude.
- Maintain professionalism at all times.
- Availability to work within UK hours to cater to key stakeholders.
About Company:
At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive – no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.
How To Apply?
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