Accenture is hiring for the position of Customer Service New Associate in across India. Candidates with Any Graduate/ Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Accenture |
| Position | Customer Service New Associate |
| Qualifications | Any Graduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | 0 – 1 (Years) |
| Location | Noida (Hybrid) |
Key Responsibilities:
- Assist customers comprehensively with billing, package-related, and technical support queries as a customer service associate.
- Personalize conversations, exhibit strong communication skills, and identify sales opportunities during interactions.
- Demonstrate attention to detail, take ownership of tasks, and embrace feedback to enhance performance.
- Multi-task efficiently using various applications while adhering to key compliance measures.
- Work within the Query Management team to handle Inbound/Outbound calls and provide e-mail/chat support for prompt resolution of customer issues.
- Align with the Service Desk Voice Support team to perform day-to-day operations, ensuring adherence to SLAs and resolving disputes by coordinating with customers.
- Review service requests within the predefined scope of support, record, diagnose, and troubleshoot customer-raised incidents.
- Manage unplanned interruptions to swiftly restore normal service operations, particularly for voice interactions.
Eligibility Criteria:
- Any Graduate
Preferred skills:
- Demonstrates adaptability and flexibility in varying work situations.
- Exhibits the ability to perform effectively under pressure.
- Possesses strong problem-solving skills to address challenges and find effective solutions.
- Pays meticulous attention to detail in all tasks and responsibilities.
- Shows proficiency in establishing and maintaining strong client relationships.
- Demonstrates excellent customer service skills.
- Exhibits strong verbal proficiency in the English language.
- Capable of multitasking efficiently using different applications and tools.
- Possesses analytical and problem-solving skills.
- Collaborates with other support teams as needed to address requests and resolve issues in a timely manner.
- Emphasizes attention to detail, ensuring proper documentation, notification, escalation, tracking, and follow-up of all incidents.
- Takes ownership of the customer journey, ensuring quick and accurate resolution.
- Adapts to a flexible work schedule based on business needs.
- Works effectively under pressure, maintaining composure and delivering results.
About Company:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
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