Groww is hiring for Customer Success Executive | Work From Home | Apply Now!

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Groww is hiring for the position of Customer Success Executive in across India. Candidates with B.Com/ BBA/ BBM/ BA/ B.Sc/ MBA/ PGDM are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Company NameGroww 
PositionCustomer Success Executive
QualificationsB.Com/ BBA/ BBM/ BA/ B.Sc/ MBA/ PGDM
BatchAny Batch
ExperienceFreshers & Experienced
LocationAcross India/ Work From Home

Key Responsibilities:

  • Offer technical support and on-demand training to customers utilizing the company’s product, addressing inquiries received through various channels.
  • Educate customers on the functional capabilities of the product and potential upgrades, ensuring their ongoing satisfaction and engagement.
  • Assist in the enhancement of the product by collecting customer feedback, identifying recurring issues, and collaborating with the product manager to address and implement improvements.
  • Uphold high service standards, surpassing expectations to guarantee customer satisfaction and foster retention.

Eligibility Criteria:

  • Proficiency in undergraduate courses such as BCom, BBA, BBM, BA, B.Sc, MBA/PGDM.
  • Attainment of a minimum of 50% in 10th, 12th, and graduation.
  • Demonstration of a consistent academic record with no backlogs and gap years during the educational period.

Preferred skills:

  • Demonstrated enthusiasm to acquire knowledge about the company’s products and their functionalities.
  • Proficient in managing a substantial volume of inbound customer queries efficiently.
  • Possess technical aptitude with the capability to comprehend and articulate complex concepts in easily understandable terms.
  • Exhibit a strong ability to empathize with customers, emphasizing a high degree of customer-centricity.
  • Familiarity with additional regional languages is advantageous, especially if the company operates within the country.

About Company:

Groww is Indiaʼs fastest growing investment platform. Our long-term vision to become the trusted money partner of ~100M Indians with core products in investment & banking. Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is, backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator. 

How To Apply?

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  • Fill the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.

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