Cognizant is hiring for the position of Associate/ Business Associate in Bangalore, Chennai, Pune, India. Candidates with Bachelor’s/ Master’s Degree/ MBA are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Cognizant |
| Position | Associate/ Business Associate |
| Qualification | Bachelor’s/ Master’s Degree/ MBA |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Bangalore, Chennai, Pune, India |
Key Responsibilities:
- Perform SOP activities with a clear understanding of business impact in the customer environment and actively contribute to SOP improvement initiatives.
- Adhere to customer security and compliance requirements throughout the engagement.
- Implement approved change requests in alignment with the customer’s change management process.
- Manage the incident life cycle following ITIL/BIC frameworks as applicable.
- Ensure adherence to customer communication etiquette standards.
- Meet the specified productivity requirements for the engagement.
- Review CSAT feedback and implement corrective actions in a timely manner.
- Participate in Critsit processes to resolve incidents promptly.
- Log and triage incidents, coordinating with resolver groups, vendors, and carriers.
- Troubleshoot escalated incidents/problems and refer/escalate to the appropriate groups (functional and hierarchical).
- Provide inputs to FAQ databases, knowledge repositories, and contribute to updating knowledge articles.
- Contribute to continuous service improvement plans (CSI).
- Develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of the induction process for new joiners.
- Ensure effective floor management.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree/ MBA
Preferred skills:
- Strong organizational and project management skills to handle multiple tasks and deadlines efficiently.
- Excellent communication skills, both written and verbal, for effective collaboration with team members and stakeholders.
- Proficiency in project management tools and software to streamline workflows and enhance project efficiency.
- Detail-oriented with a keen eye for accuracy and quality in project deliverables.
- Ability to adapt quickly to changing project requirements and priorities.
- Analytical and problem-solving skills to address challenges and find effective solutions.
About Company:
Cognizant is a global professional services firm that transforms clients business, operating, and technology models for the digital era. Our distinct industry-based, consultative approach assists clients in envisioning, building, and operating more innovative and efficient businesses. Cognizant, headquartered in the United States, is ranked 185 on the Fortune 500 and is consistently ranked among the world’s most admired companies.
How To Apply?
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