Wipro is hiring for the position of Management Trainee in Gurugram, Coimbatore, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Management Trainee |
| Qualifications | Any Graduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers |
| Location | Gurugram, Coimbatore, India |
Key Responsibilities:
- Respond to client help requests via telephone and email courteously.
- Document essential end user information: name, department, contact details, and problem or issue nature.
- Keep availability status current in the RAVE system for process efficiency.
- Record, track, and document all queries, including problem-solving steps and outcomes.
- Follow standard processes and procedures for resolving client queries.
- Ensure resolution of client queries within defined Service Level Agreements (SLAs).
- Access internal knowledge bases, resources, and FAQs for effective problem resolution.
- Familiarize with product details to improve client interaction and troubleshooting.
- Document and analyze call logs to identify recurring trends and prevent future issues.
- Update self-help documents for customers to expedite resolution times.
- Identify and escalate serious client issues to the Team Leader if resolutions are delayed.
- Provide comprehensive product information to clients before and after handling calls or email requests.
- Maintain compliance with service agreements to avoid legal challenges.
Eligibility Criteria:
- Any Graduate
Preferred skills:
- Demonstrate collaborative working skills, fostering effective teamwork and synergy.
- Showcase strong problem-solving and decision-making abilities to address challenges efficiently.
- Exhibit keen attention to detail in tasks and projects.
- Strive for execution excellence, consistently delivering high-quality results.
- Emphasize client (internal) centricity, focusing on understanding and meeting client needs.
- Communicate effectively, both verbally and in writing, to convey ideas and information clearly.
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
How To Apply?
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