Rackspace Technology is hiring for the position of Customer Success Associate in across India. Candidates with any Graduate or Undergraduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Rackspace Technology |
| Position | Customer Success Associate |
| Qualifications | Any Graduate/ Undergraduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | 0 – 3 (Years) |
| Location | Remote (Work From Home) |
Key Responsibilities:
- Monitor incoming customer ticket requests and appropriately route them for efficient handling.
- Respond directly to customer inquiries regarding specific task responsibilities.
- Track and advance open tickets within agreed-upon time frames to ensure timely customer/internal responses.
- Proactively take ownership of and work on resolving tickets.
- Identify common or recurring operational issues in support queues and assist customers in reaching resolutions.
- Identify opportunities to reduce and manage ticket volumes more efficiently through process or management changes.
- Escalate support requests (via phone or ticket) following established escalation procedures.
- Manage support requests and coordinate efforts between Rackspace and customer support teams to meet agreed-upon deadlines.
- Adhere to company security policies and procedures as directed.
- Utilize business knowledge, networks, and commercial acumen to see tickets through to completion.
Eligibility Criteria:
- Any Graduate/ Undergraduate
Preferred skills:
- Successful completion of ticket workload.
- Customer satisfaction gauged through Net Promoter Score (NPS) Ticket score.
- Achievement of performance accuracy measures.
- Aim for a world-class target of 80% for the Net Promoter Score, including NPS-T scores.
- Active engagement with every customer within their customer base.
- Effective ticket and workload management.
About Company:
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies – across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
