ICICI Bank is hiring for the position of Phone Banking Officer in Guwahati, Chennai, Indore, Hyderabad, Thane, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | ICICI Bank |
| Position | Phone Banking Officer |
| Qualifications | Any Graduate |
| Batch | Any Batch |
| Experience | 0 – 6 (Years) |
| Location | Guwahati, Chennai, Indore, Hyderabad, Thane, India |
Key Responsibilities:
- Engaging with customers across diverse segments to offer comprehensive assistance in addressing their banking, financial, and investment needs.
- Resolving customer queries efficiently and providing relevant information on products and services over the phone.
- Cross-selling a variety of banking products to existing customers through telephone interactions.
- Developing a deep understanding of customer profiles, demographics, banking behavior, and portfolios.
- Identifying sales opportunities and driving revenue while prioritizing Net Promoter Score (NPS) in customer engagement.
- Addressing and resolving customer complaints and inquiries via telephone.
- Offering customers pertinent information about products and services.
- Engaging in cross-selling initiatives by promoting a range of banking products during phone interactions.
Eligibility Criteria:
- Graduate with 0-6 years.
Preferred skills:
- Proficient in spoken English and Hindi.
- Willingness to work in rotational shifts.
About Company:
ICICI Bank is a leading private sector bank in India, and offers a wide range of banking products and financial services to Corporate, Small and Medium Enterprises (SME) and Retail customers through extensive multi-channel touch points including branches, state-of-the-art Internet Banking, Mobile Banking, WhatsApp Banking, and Phone Banking. The Bank also has specialised subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
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