Rackspace Technology is hiring for the position of Customer Service Associate in across India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Rackspace Technology |
| Position | Customer Service Associate |
| Qualifications | Any Graduate/ 12th Pass |
| Batch | Any Batch |
| Experience | 0 – 3 (Years) |
| Location | Remote (Work From Home) |
Key Responsibilities:
- Perform other necessary incidental tasks associated with the job.
- Professionally and efficiently handle incoming phone calls.
- Serve as a customer resource by providing information about products, company structure, and operations, effectively directing inquiries to the appropriate individuals.
- Understand customer issues, assess urgency, define the scope of the issue, prepare for escalation, and triage to the correct escalation team.
- Assist approximately 60 customers daily through a ticketing system, creating and updating tickets related to incoming calls.
- Resolve administrative calls without the need for escalation to a second-line team.
- Adhere to the schedule provided by workforce optimization.
- Verify callers using approved Rackspace methods.
Eligibility Criteria:
- Equivalent to a High School Diploma in the regional context.
- Attention to Detail: Displays a commitment to accuracy and thoroughness, ensuring that detailed information is accurately recorded. Value Analysis: Furnishes customers with fundamental, standard information about products/offerings.
- Moderate proficiency in computer skills, including the Microsoft Office Suite.
- Capable of interacting with customers in a professional and friendly manner.
- Proficient in following standardized processes and procedures, and able to identify situations requiring escalation.
Preferred skills:
- Successfully completed 1 to 2 years of higher education classes.
- Possesses knowledge as a Customer Service Specialist.
- Gains a comprehensive understanding of Rackspace, including its operations and service offerings.
- Develops knowledge and skills to execute basic activities in their role.
- Understands how assigned duties integrate with the responsibilities of others in the team.
About Company:
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies – across applications, data and security – to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
