Ericsson is hiring for Assistant Engineer | Apply Now!

Ericsson is hiring for the position of Assistant Engineer in Bangalore, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Key Responsibilities:

• Actively engage with the billing solution and be proficient in its operation.
• Oversee and direct all billing procedures.
• Report any novel or intricate billing matters to the Back Office (BO) as they arise within the M&P department.
• Execute thorough billing procedures and adhere to best practices.
• Take charge of addressing all incidents logged through the ticketing system or in response to customer requests.
• Record newly discovered solutions in the form of knowledge base articles.
• Handle the processing of new customer orders, ensuring precision, quality, and adherence to service level agreements (SLA).
• Contribute to and actively participate in enhancing the overall efficiency of the process.

Eligibility Criteria:

• BE/ B. Tech/ ME/ M.Tech

Preferred skills:

• Record all Incidents and Orders meticulously in the Ticketing System, ensuring that all requisite information is included.
• Maintain the Ticketing system by updating equipment details and documenting issue specifics necessary for each ticket.
• Collaborate with third-party vendors to ensure prompt issue resolution within the agreed-upon Service Level Agreement (SLA) and minimize downtime.
• Furnish customers with accurate information regarding equipment requiring repair, actions taken, and the next steps in case issues persist.
• Ensure timely routing of escalations to the appropriate responsible party without unnecessary delays.
• Create documentation for internal procedures.
• Establish connections with the Quality team to engage in regular feedback sessions and collaborate on continuous improvement initiatives.
• Coordinate with team members to identify innovative solutions for ongoing and unresolved problems.
• Adhere rigorously to all defined processes and communicate feedback and suggestions to the relevant stakeholders.
• Report any issues requiring attention from the Ticketing system to Subject Matter Experts (SME).
• Be flexible to work in shifts as part of a 24/7 support team.

About Company:

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

How To Apply?

• First, read through all of the job details on this page.
• Scroll down and press the Click Here button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
• Before submitting the application, cross-check the information you’ve provided.

Apply Link: Click Here