Ciena is hiring for Support Engineer Intern | Apply Now!

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Ciena is hiring for the position of Support Engineer Intern in Gurugram, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Company NameCiena 
PositionSupport Engineer Intern
QualificationBachelor’s Degree
Batch2021/ 2022 / 2023/ 2024
LocationGurugram (Work From Home)

Key Responsibilities:

  • Respond to incoming calls from our international clients and document, validate, and gather sufficient data to support a technical inquiry.
  • Through a variety of communication methods (phone, email, chat), we promptly and professionally address client questions and offer remote technical assistance for problems with our network management tools.
  • Investigate and quickly fix platform faults, performance difficulties, and configuration issues.
  • When necessary, perform on-call duties around-the-clock and/or work shifts during holidays and the weekend.
  • Recover the data you need to contact senior engineers about reported problems.
  • Utilise lab research and debugging tools to solve technical issues for customers.
  • As necessary, give internal teams customer input.
  • Participate in the KCS technical knowledgebase.

Eligibility Criteria:

  • Must possess great communication skills and be able to express themselves both orally and in writing in English.
  • Excellent interpersonal skills, with the capacity to explain technical concepts to stakeholders of all backgrounds.
  • After starting the job, there will be time for onsite, in-person training and mentoring for about six months, after which a hybrid work arrangement will be feasible.
  • A focus on the needs of the customer and a strong dedication to offering top-notch customer service.
  • Ability to prioritise activities well and operate independently in a hectic atmosphere.
  • the capacity to identify, troubleshoot, and solve issues.
  • Dedicated self-starter with good time management abilities, aptitude for learning new ideas, and willingness to do so.
  • A working knowledge of optical networking and transport and switching systems for telecommunications applications.

Preferred skills:

  • Experience working with customers would be advantageous.
  • Basic understanding of performance monitoring tools, network management systems, and network protocols (such as SNMP).
  • Knowledge of operating systems, databases, and microservices, as well as some basic problem-solving skills
  • Basic understanding of how fibre optic switching and/or transit equipment works.

About Company:

Ciena (NYSE:CIEN) is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation. We prioritize deep, collaborative relationships within our teams, and alongside our customers, partners, and communities – local and global.

How To Apply?

  • First, read through all of the job details on this page.
  • Scroll down and press the Click Here button.
  • To be redirected to the official website, click on the apply link.
  • Fill the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.

Apply Link: Click Here

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