Ciena is hiring for Support Engineer Intern | Apply Now!

Ciena is hiring for the position of Support Engineer Intern in Gurugram, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Key Responsibilities:

• Respond to incoming calls from our international clients and document, validate, and gather sufficient data to support a technical inquiry.
• Through a variety of communication methods (phone, email, chat), we promptly and professionally address client questions and offer remote technical assistance for problems with our network management tools.
• Investigate and quickly fix platform faults, performance difficulties, and configuration issues.
• When necessary, perform on-call duties around-the-clock and/or work shifts during holidays and the weekend.
• Recover the data you need to contact senior engineers about reported problems.
• Utilise lab research and debugging tools to solve technical issues for customers.
• As necessary, give internal teams customer input.
• Participate in the KCS technical knowledgebase.

Eligibility Criteria:

• Must possess great communication skills and be able to express themselves both orally and in writing in English.
• Excellent interpersonal skills, with the capacity to explain technical concepts to stakeholders of all backgrounds.
• After starting the job, there will be time for onsite, in-person training and mentoring for about six months, after which a hybrid work arrangement will be feasible.
• A focus on the needs of the customer and a strong dedication to offering top-notch customer service.
• Ability to prioritise activities well and operate independently in a hectic atmosphere.
• the capacity to identify, troubleshoot, and solve issues.
• Dedicated self-starter with good time management abilities, aptitude for learning new ideas, and willingness to do so.
• A working knowledge of optical networking and transport and switching systems for telecommunications applications.

Preferred skills:

• Experience working with customers would be advantageous.
• Basic understanding of performance monitoring tools, network management systems, and network protocols (such as SNMP).
• Knowledge of operating systems, databases, and microservices, as well as some basic problem-solving skills
• Basic understanding of how fibre optic switching and/or transit equipment works.

About Company:

Ciena (NYSE:CIEN) is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation. We prioritize deep, collaborative relationships within our teams, and alongside our customers, partners, and communities – local and global.

How To Apply?

• First, read through all of the job details on this page.
• Scroll down and press the Click Here button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
• Before submitting the application, cross-check the information you’ve provided.

Apply Link: Click Here