Canonical is hiring for the position of Graduate Customer Success Manager in across India. Candidates with Any Graduate degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Canonical |
| Position | Graduate Customer Success Manager |
| Qualifications | Any Graduate |
| Batch | Any Batch |
| Experience | 0 – 3 (Years) |
| Location | Remote (Work From Home) |
Key Responsibilities:
- A dedication to responding to ticket requests and providing customer service.
- Improve the problem-solving, Q&A, and onboarding documents.
- Drive marketing campaigns with a wide range of clients via digital channels and activities.
- Determine high risk and high potential customers among newly enrolled users or clients.
- Introduce new clients to our products and customer service procedures. Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data apps, and many more products are available.
- Work together with sales and support to create and deliver engagement programmes that meet the needs of the client.
- Engage your client base as a portfolio to ensure risk identification.
- Gather customer comments and arrange them for the product team to review.
Eligibility Criteria:
- Expertise dealing with clients.
- A person with a strong desire to serve others and empathy is required. Passion for technology, infrastructure, and Ubuntu in particular is required.
- Outstanding presentation abilities.
- Powerful organisational abilities, capacity to organise and continuously update documentation.
- A team player that can work well with all internal divisions.
Preferred skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and critical thinking abilities.
- Empathy and a customer-centric approach.
- Proficiency in data analysis and reporting.
- Adaptability and the ability to handle change.
- Time management and organizational skills.
- Technical aptitude and the ability to learn software and tools quickly.
About Company:
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
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