Sutherland is hiring for the position of Associate -Trans Processing in Chennai, India. Candidates with Any Graduate/ Undergraduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Sutherland |
| Position | Associate -Trans Processing |
| Qualifications | Any Graduate/ Undergraduate |
| Batch | Any Batch |
| Experience | 0 – 3 (Years) |
| Location | Chennai/ Remote |
Key Responsibilities:
- Review the daily Ageing report’s open accounts.
- Keep an eye on and maintain the assigned accounts. Make professional collection calls (outbound and inbound), account modifications, and customer reconciliations.
- Collect consumer payments by the due date and follow up on payment arrangements promptly.
- Keep track of customer payments to make sure receivables are collected promptly.
- Ensure prompt escalation in the event of nonpayment or silence.
- Provide customer service by providing statements, processing refunds for customers, processing account changes, and promptly resolving issues with client billing.
- Identify problems related to past-due accounts, talk to customers about them, and escalate issues with clients.
- Aids in clearing up UCs (unapplied credits) and partially paid invoices.
- Request late account payments from consumers by sending them a Dunning letter.
- Follow up with the sales and operations departments regarding customer accounts promptly.
- Refresh daily and weekly trackers, then conduct a self-quality check.
- Complying with controls and laws.
- Serve as a point of contact for various internal departments and the customer, sales, and billing departments to ensure a seamless transaction and the resolution of any difficulties that may arise.
- Adhere to and keep the Standard Operating Procedure (SOP) up to date.
- Engaging actively in learning and development.
Eligibility Criteria:
- Any Graduate/ Undergraduate
Preferred skills:
- Strong time management and organizational skills.
- Effective communication and interpersonal abilities.
- Analytical thinking and problem-solving capabilities.
- Proficiency in using computer software and tools.
- Strong multitasking skills.
About Company:
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
How To Apply?
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