Rackspace Technology is hiring for the position of Customer Service Specialist in across India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Rackspace Technology |
| Position | Customer Service Specialist |
| Qualifications | Any Graduate/ 12th Pass |
| Batch | Any Batch |
| Experience | 0 – 3 (Years) |
| Location | Remote (Work From Home) |
Key Responsibilities:
- Duties of a customer service specialist.
- Other job-related incidental tasks, as required.
- Incoming calls should be handled quickly and professionally.
- Assist customers with questions about the company’s offerings, organisational structure, and business practises to efficiently route their inquiries to the right people.
- Understanding client complaints, determining the urgency, scoping the problem and getting it ready for escalation, and assigning it to the appropriate escalation team.
- Help about 60 consumers every day create and update tickets in a ticketing system related to the call.
- Address administrative issues without referring them to a second-line team.
- Observe the timeline as specified by workforce optimisation.
- Verify callers using recognised Rackspace techniques.
Eligibility Criteria:
- Any Graduate.
- Required: Regional equivalent to High School Diploma.
- Preferred: Successful completion of 1 to 2 years of higher education classes.
Preferred skills:
- Customer Service Professional Summary.
- Acquires fundamental abilities to carry with daily duties.
- There is minimal autonomy in the work that must be done.
- Either closely supervises or does tasks in accordance with established protocols.
- Career advancement is supported at the entry level of a company.
About Company:
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies – across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
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