Sutherland is hiring for the position of Associate – Account Management in Mumbai, Chennai, India. Candidates with Any Graduate/ Undergraduate/ 12th Pass are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Sutherland |
| Position | Associate – Account Management |
| Qualifications | Any Graduate/ Undergraduate/ 12th Pass |
| Batch | Any Batch |
| Experience | 0 – 3 (Years) |
| Location | Mumbai, Chennai (Work From Home) |
Key Responsibilities:
- Answer a lot of incoming calls from customers for a range of concerns, such as product inquiries, billing/refunds, etc.
- Correctly update and enter customer information and contact notes into the system(s).
- Quickly address customer issues and fulfil obligations to them.
- Coordinate with other programme departments if a customer call cannot be resolved at the initial point of contact, such as a dispute over billing or refund issues.
- Meet and maintain necessary metrics and objectives.
Eligibility Criteria:
- Any Graduate/ Undergraduate/ 12th Pass
Preferred skills:
- Excellent spoken English skills and knowledge of American culture.
- Expertise in offering outstanding phone customer service.
- Outstanding phone presence—others can really hear your smile.
- Effective communication and memory of shared ideas while composing and understanding.
- The capacity to control and sustain the necessary communication rate.
- The capacity to handle active engagement during communications.
About Company:
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
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