Tech Mahindra is hiring for the position of Customer Service Associate – Chat Support in across India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Tech Mahindra |
| Position | Customer Service Associate – Chat Support |
| Qualifications | Any Graduate/ 12th Pass |
| Batch | Any Batch |
| Experience | Freshers (0 – 1 Years) |
| Location | Work From Office/ Work From Home |
Key Responsibilities:
- Handling customer queries on Web Chat, E-mails and Social Media.
- Educate current and potential customers with product and service information.
- Maintain accurate customer records.
- Identify and escalate priority issues to the Team Leader and Ops Team.
- Actively participate in team meetings.
Eligibility Criteria:
- A Bachelor’s degree from any stream if a Fresher.
- Minimum HSC with a minimum of 1 year of relevant experience.
- Passionate about customer care.
- Good typing skill.
- Fluent in written and spoken English.
- Able to work well under pressure and under minimum supervision.
- A fast learner who is able to work with set targets.
- Must be time flexible and able to work in a rotational shift system including holidays and weekends.
Preferred skills:
- Handle all queries in a polite, professional manner.
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
About Company:
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities – to create an equal world, to be future ready, and to create value. We are a USD 6.5 billion company with 152,000+ professionals across 90 countries, helping 1297 global customers including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
