Tech Mahindra is hiring for Quality Analyst/ Operations Analyst | Apply Now!

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Tech Mahindra is hiring for the position of Quality Analyst/ Operations Analyst in Hyderabad, Pune, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Company NameTech Mahindra
PositionQuality Analyst/ Operations Analyst
QualificationsBachelor’s/ Master’s Degree
BatchAny Batch
ExperienceFreshers & Experienced
LocationHyderabad, Pune (Remote)

Key Responsibilities:

  • Conduct daily/weekly Transaction Quality Audits.
  • Provide meaningful feedback and reporting to agents, team leads and management to guide improvements in agent coaching/training, documentation, resolution model, etc.
  • Publish Dashboards at defined intervals.
  • Drive Quality and process improvement initiatives.
  • Provide data inputs to internal stakeholders.
  • Flexibility and Availability for any ad-hoc business requirement.
  • Ensure Confidentiality, Availability and Integrity of Data.
  • Drive BQ Management.
  • Drive internal/External Calibrations.
  • Work closely with operation manager to understand the expectation from quality and align QA activities accordingly.
  • Participate in weekly quality review with operation and internal Quality stakeholders.
  • Conduct weekly team huddle/session on quality.

Eligibility Criteria:

  • Bachelor’s/ Master’s Degree

Preferred skills:

  • Excellent verbal and written communication (English).
  • Relevant working experience in an international Service Desk / Technical Support environment must;
  • Minimum 1-2 years of experience performing Transaction monitoring audits and providing feedback in Service desk voice and in tech trouble shooting process.
  • Knowledge of usage of MS tools-Intermediate level (Excel, word, PowerPoint).
  • Good Knowledge of QA Audit and evaluation function.
  • Coaching and objection handling skills.
  • Good understanding of QA calibration.
  • Should have good understanding of ITIL.

About Company:

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities – to create an equal world, to be future ready, and to create value. We are a USD 6.5 billion company with 152,000+ professionals across 90 countries, helping 1297 global customers including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.

How To Apply?

  • First, read through all of the job details on this page.
  • Scroll down and press the Click Here button.
  • To be redirected to the official website, click on the apply link.
  • Fill the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.

Apply Link (Quality Analyst): Click Here

Apply Link (Operations Analyst): Click Here

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