Flipkart is hiring for the position of HR Partner/ Operations Executive in Mumbai, Gurgaon, India. Candidates with Any Graduate/ PG/ MBA/ Diploma are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Flipkart |
| Position | HR Partner/ Operations Executive |
| Qualifications | Any Graduate/ PG/ MBA/ Diploma |
| Batch | Any Batch |
| Experience | Freshers & Experienced |
| Location | Mumbai, Gurgaon, India |
Key Responsibilities:
- Responsible for maintaining a good relationship with our frequent bookers Passengers and Travel co- ordinator teams.
- Responsible for adhering to set SLAs 100% of the time. Responsible for escalating the call in a timely manner to ensure the customer is heard at all levels.
- Responsible for sorting day to day queries, for timely ticket cancellation / re-issuance/ issuance with the highest level of customer service via telephone and email.
- Responsible for ensuring the highest level of Telephone and Email Etiquettes.
- Responsible for co-create process guidance to the Team Leaders if and where required. Update reports on a daily basis for the team leader/ manager.
- Responsible for identifying areas of opportunity for automation and coordination with our team leader to ensure it is documented and sent out for the
- Cleartrip team for execution. Responsible for working closely with internal teams and departments to resolve customer issues as per the defines TAT
- Responsible for assisting team leaders / managers with the development process. improvement , analysis of effective methods to improve the usual and efficiency levels of the team / process.
- Responsible for identifying clients’ needs and suggesting suitable travel options.
- Responsible for inbound and outbound calls and assisting guests with their queries within the defined TAT.
- Responsible for responding to guest emails and feedback as per the agreed TATs.
- Responsible for executing, clearing of the backend cases / queues and processing failure requests etc.
Eligibility Criteria:
- Any Graduate/ PG/ MBA/ Diploma
Preferred skills:
- Knowledge of GDS systems, excellent team worker with good communication skills, experience in B2B (Agency or Corporate) client management.
- Business Acumen, Stakeholder Management, Execution Excellence ,
About Company:
At Flipkart, we’re driven by our purpose of empowering every Indian’s dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximising for customers, stakeholders, and the planet at large!
How To Apply?
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