Amdocs is hiring for Technical Business Analyst | Bachelor’s Degree | Apply Now!

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Amdocs is hiring for the position of Technical Business Analyst in Pune, GurgaonIndia. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Company NameAmdocs 
PositionTechnical Business Analyst
QualificationsB.E/ B.Tech/ BCA/ B.Sc/ BBA/ B.Com
BatchAny Batch
ExperienceFreshers & Experienced
LocationPune, Gurgaon, India

Key Responsibilities:

  • You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.   
  • You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.          
  • You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
  • You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs. 
  • You will update checklists for quality assurance and progress tracking, following standard operating procedures.
  • You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
  • You will ensure crystal clear communication and documentation as a point of contact.
  • You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
  • You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities. 

Eligibility Criteria:

  • Recent graduates and/or equivalent education.
  • Bachelor’s degree in Science/IT/Computer Science or equivalent

Preferred skills:

  • Experience writing software code in at least one programming language.
  • Good knowledge of Object Oriented Design and development.
  • Experience in Production Support/Application Support.
  • Ability to understand business needs and manage 24X7 shifts.
  • Excellent communication skills especially in servicing international customers, and Fluency in English. (Written & Verbal).

About Company:

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021.

How To Apply?

  • First, read through all of the job details on this page.
  • Scroll down and press the Click Here button.
  • To be redirected to the official website, click on the apply link.
  • Fill the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.

Apply Link 1: Click Here

Apply Link 2: Click Here

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