Byju’s is hiring for the position of Customer Support Associate in Mumbai, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Byju’s |
| Position | Customer Support Associate |
| Qualifications | Any Graduate |
| Batch | Any Batch |
| Experience | 0 – 4 (Years) |
| Location | Mumbai, India |
Key Responsibilities:
- Should be able to handle written communication with the student/teacher.
- Responsible for Customer Satisfaction during the entire conversation.
- Responsible for building relationships with the students and teachers to ensure end-to-end resolution is provided at one go.
- Voice / Chat will be accountable for Real-Time resolution.
- An email will be responsible for the adequately documented resolution.
- Should be open to work in rotational shifts
Eligibility Criteria:
- Any Graduate
Preferred skills:
- Experience in customer services with customers/clients.
- Strong Operations background in any of these industries – Ed-Tech, E-Commerce/Start-up, BPO/ITES, Telecom/ E-learning.
- Excellent communication skills (verbal & written).
- LoB Specific experience will be an advantage (Email/Chat/Voice).
- Technical Qualification will be added advantage.
About Company:
BYJU’S is a global ed-tech company, providing highly adaptive, engaging and effective learning solutions to more than 150 million students around the world. Founded in India in 2011, BYJU’S mission is to make high-quality learning accessible to students everywhere.
BYJU’S delivers a world-class learning experience with tools that sit at the cross-section of mobile, interactive content and personalized learning methodologies. BYJU’S geography-agnostic solutions and 12,000+ teachers make learning engaging, with visual and contextual programs that adapt to the unique learning style, skill level and pace of each student. In addition, we have innovative partnerships with some of the world’s leading companies, including Disney and Google, to drive engagement and help even more students become active and lifelong learners.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
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