Amazon is hiring for the position of Customer Service Associate in Hyderabad, India. Candidates with a Any Graduate, Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Amazon |
| Position | Customer Service Associate |
| Qualifications | Any Graduate/ Post Graduate |
| Batch | Any Batch |
| Experience | 0 – 4 (Years) |
| Location | Hyderabad, India |
Key Responsibilities:
- Provide prompt and efficient service to AbeBooks buyers and sellers by email.
- Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.
- Escalate internal and external issues when necessary through the appropriate channels.
- Actively seek solutions to simplify processes and improve the customer experience.
Eligibility Criteria:
- Fluency in both written and verbal communication in English and German language.
- Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
- Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers.
- Strong prioritization and time management skills.
- Ready to work in 24/7 support model.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Preferred skills:
- Experience troubleshooting with customers.
- Experience in training, coaching or mentoring.
About Company:
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
