Sutherland is hiring for the position of Associate – Account Management in Mumbai, Chennai, India. Candidates with a Diploma, Graduate degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Sutherland |
| Position | Associate – Account Management |
| Qualifications | Any Graduate/ HSC |
| Batch | Any Batch |
| Experience | Freshers & Experienced |
| Location | Mumbai/ Chennai |
Key Responsibilities:
- Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, technical troubleshooting for streaming or devise issues etc .
- Update and input Customer details and contact notes accurately into the system(s).
- Resolve Customer problems in a timely fashion & Deliver on Customer commitments.
- Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact.
- Achieve and maintain required metrics and goals.
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
- Experience in customer service is an asset and preferred.
- Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.
Eligibility Criteria:
- Minimum HSC or Graduation
Preferred skills:
- Excellent attention to detail.
- See through the eyes of the customer.
- Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.
- The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Multi-tasking skills, showcased through the use of several applications; experience working with
About Company:
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
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