Capgemini is hiring for the position of Analyst/ Trainee in Mumbai, Chennai, Kolkata, India. Candidates with Any Graduate/ Post Graduate Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
| Company Name | Capgemini |
| Position | Analyst/ Trainee |
| Qualifications | Any Graduate/ Post Graduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | 0 – 1 (Years) |
| Location | Mumbai, Chennai, Kolkata, India |
Key Responsibilities:
- Handling Service Now tickets incidents and requests by properly analyzing the details and taking appropriate action.
- Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and Service Now tool and preparing timely accurate reports.
- Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning.
- Respond to client’s queries accurately (via phone, live chat, email and case management system).
- Process, maintain & administer HR transactions & provide support (e.g. joiners/leavers, personal/job/pay data changes, promotions, employee records & documents, bonus, pension, annual compensation cycle, etc.).
- Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests.
- Provide clarification of HR policies and procedures.
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan.
- Organize knowledge sharing sessions both within the team and cross teams.
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool.
- Liaison with third parties, vendors and multiple stake holders.
- Cleansing data, managing several key reports, identifying strategic insights from the data, and presenting these findings to management.
Eligibility Criteria:
- Any Graduate/ Post Graduate
- Service Now tickets incidents.
- Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now
Preferred skills:
- MS Excel analysis and reporting.
- Exhibit strong problem-solving and business acumen skills.
- Proficiency in written and verbal communication skills.
About Company:
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
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