American Express is hiring for Operation Support/ Business Analyst | Any Graduate | PG |  Apply Now!

American Express is hiring for the position of Operation Support/ Business Analyst in Gurgaon, India. Candidates with a Graduates or Post Graduates are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Key Responsibilities:

• This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants/vendor/partners etc) and resolving their inquiries over email.
• Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met.
• Contribute towards team goals by strictly managing individual productivity & quality targets.
• Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction.
• Understand, determine, and anticipate customer needs and present solutions as appropriate.
• Demonstrate strong focus on process improvements.
• Ensure adherence to and compliance with organization policies and audit controls.
• Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.
• Work on daily inventory towards cases related to merchant services.
• Keep a close eye on gaps & recommend solutions to plug them.
• Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
• Ensure the processes that are created and implemented have strong value proposition for the business and long-lasting usefulness.

Eligibility Criteria:

• Graduate/Post-Graduate in with any specialization background.
• Relevant merchants experience about invoicing and payment reconciliation.
• Excellent knowledge of Payment & Banking Industry.
• Strong and committed customer focus and consistent demonstration of service excellence.
• Compliance with company policies and procedures.
• Ability to take independent decision & meet stringent deadlines.

Preferred skills:

• Creative and innovative professional.
• Excellent oral and written communication skills.
• Strong interpersonal and coordination skills.
• Good command over MS Excel, Access & PowerPoint.
• Strong focus on results.
• Willingness to take risk and challenge the status quo.
• Passion, Resilience & Decisive Strong sense of personal accountability.

About Company:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

How To Apply?

• First, read through all of the job details on this page.
• Scroll down and press the Click Here button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
• Before submitting the application, cross-check the information you’ve provided.

Operation Support:

Apply Link: Click Here

Business Analyst

Apply Link: Click Here