Wipro is hiring for the position of Management Trainee in Gurugram, Noida, India. Candidates with Any Graduate or Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Management Trainee |
| Qualifications | Any Graduate/ Post Graduate |
| Batch | 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers |
| Location | Gurugram, Noida, India |
Key Responsibilities:
- Field all incoming help requests from clients via telephone and/or email in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue.
- Update personal availability in the RAVE system to ensure process productivity.
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLA defined in the contract.
- Access and maintain internal knowledge bases, resources, and frequently asked questions to provide effective problem resolution to clients.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Document and analyze call logs to identify common trends and prevent future problems.
- Maintain and update self-help documents for customers to expedite resolution times.
- Identify red flags and escalate serious client issues to the team leader in cases of untimely resolution.
- Ensure all product information and disclosures are provided to clients before and after call/email requests.
- Avoid legal challenges by complying with service agreements.
Eligibility Criteria:
- Any Graduate/ Post Graduate
Behavioral Competencies:
- Ability to work collaboratively.
- Strong problem-solving and decision-making skills.
- Keen attention to detail.
- Commitment to execution excellence.
- Client (internal) centricity.
- Effective communication skills.
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
How To Apply?
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