HP is hiring for the position of Technical Support Engineer in Bangalore, India. Candidates with Bachelor’s/ Master’s degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | HP |
| Position | Technical Support Engineer |
| Qualifications | Bachelor’s/ Master’s degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Bangalore, India |
Key Responsibilities:
- Directs customers towards utilizing online self-service and web-based solutions.
- Engages with customers in a phone-based remote role, e-support, or similar capacity.
- Escalates unresolved customer issues to Tier 2 for further resolution.
- Manages and maintains updates on customer issues and requirements, ensuring timely responses.
- Proactively assists customers and assumes responsibility for assigned and managed issues.
- Attains specified performance goals.
- Willingness to learn and enhance skills to progress in a technical role.
- Adaptable to night shifts without persistent ailments or disruptions to work-life balance.
Eligibility Criteria:
- Proficient in English language skills.
- Previous experience in tech support, particularly with knowledge of modern peripherals, is advantageous.
- Preferable background or knowledge in Computer Science and basic Networking.
- Possession of any technical certifications, especially in Networking, would be beneficial.
Preferred skills:
- Proficient in problem-solving and troubleshooting.
- Demonstrates a focus on customer satisfaction.
- Self-motivated, independent, and capable of managing own time, goals, and objectives.
- People-oriented with a collaborative mindset, contributing effectively as a team player.
- Exhibits strong communication skills, adept at building and sustaining internal and external relationships.
- Capable of working and delivering results under pressure.
About Company:
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere. HP’s commitment to diversity, equity and inclusion – it’s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!
How To Apply?
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