Infosys is hiring for the position of Process Trainee/ Process Executive in Bangalore, Pune, India. Candidates with Graduate degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Infosys |
| Position | HR Helpdesk Associate/ Process Executive |
| Qualifications | Any Graduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Bangalore, Pune, India |
Key Responsibilities for HR Helpdesk Associate:
- Resolve inquiries related to employee pay, benefits, company policies, and other HR areas.
- Provide comprehensive documentation for each query using mailbox/case management systems.
- Demonstrate the ability to understand inquiries to ensure appropriate resolution.
- Utilize available resources such as knowledge bases, HRMS systems, and the company intranet to determine the most accurate response.
- Interpret policies and explain procedures to requestors.
- Process various HR transactions, including new hires (including background checks, drug tests, direct deposit, and tax transactions), employment data changes, terminations/retirements, earnings/deduction transactions, pay by exception input, leave and attendance transactions, and overtime inputs.
- Manage Hire to Retire queries on an ongoing basis.
- Coordinate with subject matter experts (SMEs) and respond to escalated issues from employees, HR professionals, and HR managers.
- Identify trends and high-volume inquiries that may indicate corporate-wide issues and inform management as appropriate.
- Maintain service level agreements.
Key Responsibilities for Process Executive:
- Demonstrate excellent communication skills to address and resolve client issues through calls, chat, and email.
- Be flexible to work in a 24*7 environment and from the office.
- Exhibit analytical problem-solving abilities, understanding issues to effectively resolve customer concerns.
- Utilize problem-solving skills and quick thinking to independently, thoroughly, and efficiently own and resolve customers’ issues.
- Proactively address customer needs and display the utmost respect for their time.
- Showcase good time management, ensuring all interactions with customers contribute value.
Eligibility Criteria:
- Hold a degree in any field of study.
- Possess excellent listening skills and strong written and oral communication abilities.
- Have experience in HR Operations.
- Demonstrate the ability to handle escalation queries effectively.
- Possess experience in working with HRMS/ERP systems, such as Workday.
- Have experience in team management within a Helpdesk environment.
Preferred skills:
- Possess knowledge and understanding of Company policies across all business formats.
- Bring experience specific to the Hire-to-Retire process for Global clients (US, EMEA, APAC), providing an added advantage.
- Demonstrate experience in applications and ticketing tools, such as ServiceNow.
About Company:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Apply Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
