HSBC is hiring for the position of Associate/ Analyst in Bangalore, Hyderabad, India. Candidates with Bachelor’s or Master’s degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | HSBC |
| Position | Associate/ Analyst |
| Qualifications | Bachelor’s or Master’s degree |
| Batch | Any Batch |
| Experience | Freshers/ Experienced |
| Location | Bangalore/ Hyderabad/ Work From Home |
Key Responsibilities:
- Monitor the requests and workload in the different queue to ensure that Service Level Agreement (SLA) is honoured.
- Report technical issues to IT Support and act as a bridge between users and IT by owning the request throughout the life cycle by ensuring the end user is kept updated on the progress.
- Understand and deliver excellent user support. Process user instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.
- Maintain balance between quality, productivity and strive towards excellence.
- Identify training needs and ensure development through various training courses available.
- Understand and demonstrate intelligent use of system tools and procedures.
- Ensure accuracy of data and deliverables with comprehensive policies and processes.
- Data cleansing – identifying, assessing and resolving any data quality issues.
- On an ad-hoc basis, test new functionality/capabilities on the UAT.
- Undergo continuous learning and enhance job specific skills over-time.
- Pro-actively suggest and design improvements in process workflow, procedures where applicable.
- Take ownership of work done and have high execution capabilities.
- Responsible for adhering of DIMs (Desk Instruction Manuals) and SOPs (Standard Operating Procedures) along with day to day query resolution and ensuring SLA adherence.
- Active involvement in various Forums & providing support and insight/solutions.
- To have a good understanding of the GB and CMB FIM Policy, Line of Business procedures and guidance documents.
Eligibility Criteria:
- Bachelor’s or Master’s degree from reputed university.
Preferred skills:
- Proven ability in handling projects independently.
- Proven success in contributing to a team-oriented environment.
- Proven ability to work creatively and analytically in an innovative environment.
- Demonstrated high energy level, flexibility, enthusiasm, and willingness to learn.
- Excellent verbal and written communication skills – fluency in English.
- Ability to derive insight from large amounts of data from diverse sources.
About Company:
We’re a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
