IBM is hiring for the position of Technical Support/ Content Developer in Gurgaon, India. Candidates with Bachelor’s or Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | IBM |
| Position | Technical Support/ Content Developer |
| Qualification | Bachelor’s/ Master’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | Freshers (0 – 2 Years) |
| Location | Pune, Gurgaon, India (Remote) |
Key Responsibilities for Technical Support:
- Candidates must be able to manage incoming calls and emails for problems reported with these services and offer L0 support.
- The primary responsibility of this position is to offer call/chat assistance to IBM customers. The primary responsibility is to create PMRs, Tickets, and Cases in the tool and forward them to the technical team for further resolution. Additionally, to inform technicians to deliver services to consumers within the agreed-upon time limit (Service Level Agreement).
- Meet your KPI goals, such as those for Customer Satisfaction Scores (NPS), No Escalations, AHT, etc. The job description may also call for handling escalations at times and serving as shift leader on the weekends in the absence of designated supervisors. The position also has management duties for the support mailbox.
Key Responsibilities for Content Developer:
- Create reusable, templated HTML frameworks for different brands while ensuring that fonts, colours, renderer, and other elements are all optimised.
- Working with the design team, create responsive, functional emails from the mockups.
- Recognise the marketing strategy for prospective campaigns as well as data segmentation and distribution lists.
- Deliverables for QA/testing in programmes like Litmus: debug when necessary
- Send test seeds through email to internal stakeholders.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
Preferred skills:
- Good written and verbal communication abilities
- A strong typing hand
- Excellent listening and comprehension skills
- Critical thinking, multitasking, and troubleshooting abilities
- The capacity to analyse difficult situations and make decisions based on the results
- To obtain great outcomes, be self-motivated and self-driven.
About Company:
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you’re searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you. We’re here to help every creator turn their “what if” into what is. Let’s create something that will change everything.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
