Wipro is hiring for the position of Financial Analyst/ Quality Assurance Analyst in Hyderabad, Gurugram, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Financial Analyst/ Quality Assurance Analyst |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | 0 – 3 (Years) |
| Location | Hyderabad, Gurugram, India |
Key Responsibilities for Financial Analyst:
- Responding politely to any incoming support inquiries from customers via phone and/or email. Identifying all relevant end users, including name, department, contact information, and nature of issue.
- Update your own availability in the RAVE system to ensure process productivity.
- Keep note of any inquiries you receive, the procedures you take to solve problems, and the total number of successful and unsuccessful resolutions.
- To respond to all client inquiries, adhere to established policies and procedures.
- Respond to client inquiries in accordance with the contract’s SLAs.
- Recognise and become knowledgeable about pertinent product information to support improved client engagement and troubleshooting.
- Record and examine call logs to identify the most common trends and future issues.
- Maintain and update customer self-help materials to reduce the time it takes to resolve issues.
Key Responsibilities for Quality Assurance Analyst:
- Conduct multiple process audits (1 audit per agent every week) in accordance with the rules and regulations.
- Conduct three audits per agent every week for the agents whose performance is in the worst quartile.
- Prepare the report’s results and communicate them as needed to the customer and the account leadership on a daily, weekly, or monthly basis.
- Perform a weekly analysis to determine error patterns, and a root cause analysis (RCA) for the top two errors.
- Conduct calibration communications to inform the client of any changes, and refresher trainings to fill in any skill gaps brought on by these communications.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
Preferred skills:
- Knowledgeable about the required competencies. regularly exhibits (inparts) while receiving little assistance or direction.
- Consistently exhibits the entire scope of the competency without direction. extends the competency to challenging and uncharted scenarios.
- Applies the competency in all circumstances and acts as a resource for others.
- Improves organisational capabilities in the competency area by coaching others. has widespread recognition throughout the entire organisation and acts as a significant resource for that competency.
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
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