IKEA is hiring for the position of Customer Support in Hyderabad, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | IKEA |
| Position | Customer Support |
| Qualifications | Any Graduate |
| Batch | Any Batch |
| Experience | 0 – 3 (Years) |
| Location | Hyderabad (Work From Home) |
Key Responsibilities:
- Provide qualitative customer support in all remote channels (phone, chat, mail, video, social), to secure a great customer experience, thus building trust in IKEA brand.
- Offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, in order to maximize customer satisfaction.
- Make use of conflict management techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention.
- Take responsibility to decide in which cases to go the extra mile, prioritizing customer experience while understanding cost consciousness.
- Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals
- Actively seek information about the IKEA products and services to stay up to date with commercial priorities and activities thus maintaining ability to contribute to sales directly and indirectly.
- Provide feedback on improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs.
- Capture and share relevant customer insights to enable other parts of Ingka to improve the customer experience.
Eligibility Criteria:
- Ability to understand customer needs and to offer relevant solutions that build customer satisfaction as well as to handle and de-escalate potential conflicts.
- Passion for meeting customers, connecting with them and providing empathic solutions to their needs.
- Energized by providing great customer service and reaching individual as well as team goal.
- Enjoy working with technology that enable distance engagement in a remote fast-paced and future-oriented environment.
- High level of data/computer proficiency.
- Motivated by sharing and living the IKEA culture and values.
- Ability to communicate correctly, confidently and clearly in local language(s) across channels.
- General knowledge of remote customer behavior across channels as well as of remote customer engagement.
- Enjoy working in a team with common goals in a sharing and open culture.
Preferred skills:
- Strong customer focused mindset, thus steering conversation in a polite, friendly and trustworthy way.
- Passion for home furnishing and people’s life at home.
- Strong customer service skills and ability to adapt communication depending on channel.
- Ability to work with others in a team and open to exchange of knowledge and insights.
- Ability to work with modern tools and systems in a dynamic retail environment, handling more than one task at the time.
- Strong knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people.
- For internal: Very good knowledge of the IKEA product and service range.
- For internal: Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels.
- For internal: Strong knowledge about relevant Ingka processes, systems and tools.
About Company:
The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales and of course it begins and ends with our customers.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
