KPMG is hiring for the position of Analyst in Gurgaon, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | KPMG |
| Position | Analyst |
| Qualifications | B.A/ B.Com/ B.Ed/ B.E/ BCA |
| Experience | 0-2 (Years) |
| Location | Gurgaon, India |
Key Responsibilities:
- Manage the end-to-end course review and approval process, ensuring timely completion and compliance with established guidelines.
- Perform administrative activities to support course review, approval, and Continuing Professional Education (CPE) issuance processes.
- Respond to participant and learner queries and resolve complaints through email while adhering to defined service level agreements (SLAs) and quality standards.
- Build and maintain effective working relationships with internal and external stakeholders by delivering high-quality customer service.
- Ensure all assigned tasks are completed in accordance with established quality standards and service level agreements.
- Review and manage daily learning requests submitted through the learning management system.
- Evaluate course submissions to ensure compliance with NASBA (National Association of State Boards of Accountancy) requirements and KPMG CPE credit guidelines.
- Determine, assign, and administer Continuing Professional Education (CPE) credits within the organization’s learning management system for participants and instructors.
- Prepare and distribute certificates of attendance to clients, where applicable, in accordance with organizational requirements.
- Communicate effectively with participants, learners, onshore teams, and leadership throughout the course review and approval lifecycle.
- Follow established processes, templates, and operational procedures to ensure consistency, accuracy, and compliance.
- Identify, document, and report process issues or exceptions, escalating them appropriately when required.
- Ensure adherence to organizational policies, procedures, regulatory requirements, and compliance standards throughout all activities.
- Maintain a high level of accuracy and attention to detail while managing multiple tasks and administrative responsibilities.
- Contribute to continuous process improvements by identifying opportunities to enhance operational efficiency and service quality.
Eligibility Criteria:
- Bachelor’s degree in a relevant discipline such as B.A., B.Com., B.Ed., B.E., or BCA.
Work Experience:
- Possess 0 to less than 2 years of relevant work experience.
- Exposure to an international work environment will be considered an advantage.
Required Skills:
- Demonstrate excellent written and verbal communication skills, with the ability to effectively interact with internal and external stakeholders, including participants, learners, onshore teams, senior managers, directors, and partners.
- Possess strong attention to detail and an investigative mindset to ensure review processes are completed accurately and all collected data is reliable.
- Exhibit strong analytical, problem-solving, and innovative thinking skills, with the ability to make sound decisions and drive continuous improvement.
- Demonstrate the ability to work independently, effectively prioritize tasks, meet deadlines, and perform efficiently in a fast-paced environment.
- Be self-motivated, adaptable, and flexible, taking ownership of responsibilities and ensuring timely resolution of issues.
Technical & Functional Skills:
- Demonstrate proficiency in Microsoft Office Suite, including MS Outlook and MS Excel.
- Be IT literate with the ability to effectively work across multiple systems and applications.
Preferred Skills:
- Experience working in an operational or contact center environment is preferred.
- Demonstrate effective relationship management skills.
- Prior experience in the financial services or banking environment will be an advantage.
- Experience working successfully in a target-driven environment is preferred.
Key Behavioral Attributes:
- Demonstrate strong teamwork, planning, and organizational skills.
- Exhibit high levels of integrity, accountability, and sound decision-making abilities.
- Be quality-focused, resilient, customer-oriented, and committed to delivering excellent results.
- Possess strong interpersonal skills with a creative and solution-oriented approach to work.
About Company:
KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We have 227,000 outstanding professionals working together to deliver value in 146 countries and territories. With a worldwide presence, KPMG continues to build on our successes thanks to clear vision, defined values and, above all, our people. Our industry focus helps KPMG firms’ professionals develop a rich understanding of clients’ businesses and the insight, skills and resources required to address industry-specific issues and opportunities.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
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