Siemens is hiring for the position of Business Analyst in Bangalore; Pune; Mumbai, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Siemens |
| Position | Business Analyst |
| Qualifications | Bachelor’s Degree |
| Experience | Freshers/ Experienced |
| Location | Bangalore; Pune; Mumbai, India |
Key Responsibilities:
Service Ownership & Operations:
- Ensure high availability, reliability, and optimal performance of cloud-based contact center services.
- Oversee daily service operations and collaborate closely with global service teams to maintain service continuity.
- Monitor and track service KPIs, and conduct regular service reviews to ensure performance targets are met.
- Manage incidents and problems by coordinating resolution efforts and handling escalations effectively.
- Align service roadmaps, new features, and enhancements with evolving business requirements.
- Ensure compliance with security standards, data privacy regulations, and relevant regulatory frameworks.
Process Ownership & Architecture:
- Lead global initiatives to define, standardize, and digitize processes across the GBS delivery landscape.
- Own the design, implementation, automation, and integration of assigned business processes.
- Develop and manage the architecture roadmap, ensuring alignment with organizational standards and best practices.
- Continuously enhance and simplify user experience across systems and services.
- Orchestrate end-to-end service functionality within a multi-provider ecosystem.
IT Provider & Vendor Management:
- Manage external IT service providers, ensuring delivery in line with agreed SLAs and budget constraints.
- Drive effective collaboration between internal teams and external partners.
- Support service improvement initiatives and governance processes to enhance service quality.
Stakeholder & Management Communication:
- Communicate service performance, risks, and key updates to senior management in a structured manner.
- Collaborate with internal teams and business units to gather and refine requirements.
- Present technical concepts clearly to both technical and non-technical (executive) audiences.
Project & Innovation Management:
- Drive enhancements in cloud contact center solutions by leveraging automation and AI technologies.
- Support Proof of Concept (PoC) initiatives and evaluate new features and capabilities.
- Assess the cost, value, and implementation effort of new initiatives to support decision-making.
Leadership & Collaboration:
- Promote a culture of knowledge sharing and continuous improvement within the team.
- Ensure effective collaboration between engineering, operations, and business teams.
- Coordinate with internal telephony experts and external solution partners to ensure seamless service delivery.
Eligibility Criteria:
- Bachelor’s degree in Information Technology, Engineering, Business Informatics, or an equivalent qualification.
- Experience working with cloud-based contact center platforms and related service environments.
- Sound understanding of telephony concepts along with familiarity with analytics tools for performance monitoring and insights.
- Proven experience in process design, service management, and working within global delivery models.
- Working knowledge of ITIL, along with experience in vendor management and service operations.
- Strong analytical and communication skills with the ability to interpret data and convey insights effectively.
- Ability to work efficiently in global, virtual, and cross-functional team environments.
About Company:
Siemens is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, helping them to transform the everyday for billions of people.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
