Wipro is hiring for the position of Management Trainee in Bengaluru; Gurugram, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Management Trainee |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2022/ 2023/ 2024/ 2025 |
| Experience | 1 – 3 (Years) |
| Location | Bengaluru; Gurugram, India |
Key Responsibilities:
Support Process by Managing Transactions as per Required Quality Standards:
- Handle all incoming help requests from clients via phone and email in a courteous and professional manner.
- Document essential end-user information such as name, department, contact details, and the nature of the issue.
- Update personal availability in the RAVE system to ensure process productivity.
- Record, track, and document all received queries, steps taken for resolution, and outcomes (both successful and unsuccessful).
- Follow standardized processes and procedures to resolve client queries efficiently.
- Resolve client issues in accordance with the Service Level Agreements (SLAs) defined in the contract.
- Access and utilize internal knowledge bases, resources, and FAQs to support effective issue resolution.
- Acquire knowledge of relevant product features to enhance client interaction and troubleshooting.
- Analyze call logs to identify frequently occurring issues and prevent future occurrences.
- Maintain and update self-help documents to enable faster resolution times for clients.
- Identify red flags in client interactions and escalate critical issues to the team leader when necessary.
- Ensure clients receive all relevant product information and disclosures before and after handling their requests.
- Maintain compliance with service agreements to avoid legal issues.
Deliver Excellent Customer Service through Effective Diagnosis and Troubleshooting:
- Provide product support and resolutions by performing diagnostic questioning and guiding clients through step-by-step solutions.
- Assist clients in navigating product interfaces and explain product features clearly.
- Troubleshoot client queries in a friendly, professional, and easy-to-understand manner.
- Maintain accurate logs and records of all customer queries following established procedures and guidelines.
- Accurately log all calls and emails using the assigned tracking software.
- Offer alternative solutions when applicable, aiming to retain the customer’s business.
- Organize thoughts effectively and communicate messages clearly to suit various situations and audiences.
- Follow up with clients through scheduled callbacks to gather feedback and ensure SLA compliance.
Build Capability to Ensure Operational Excellence and Superior Customer Service:
- Participate in product training sessions to stay updated on new features, changes, and updates.
- Enroll in product-specific and other recommended training programs as per client requirements.
- Collaborate with team leaders to identify training needs and develop learning strategies to improve client service.
- Continuously update job knowledge through self-learning opportunities and networking within the field.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
How To Apply?
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- Fill the details with the information provided.
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