NatWest Group is hiring for the position of Customer Service & Operations Analyst in Bangalore, India. Candidates with Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | NatWest Group |
| Position | Customer Service & Operations Analyst |
| Qualifications | B.Com, BA, BBA, B.Sc |
| Batch | 2023/ 2024 |
| Experience | Freshers |
| Location | Bangalore, India (Hybrid) |
Key Responsibilities:
- Provide essential support to customers and colleagues in contact centers by responding to and investigating queries.
- Assist with business processes, policies, and procedures while identifying opportunities for improvement and efficiency.
- Identify performance barriers and coordinate improvement initiatives to enhance operational effectiveness.
- Collaborate with operational centers to provide coaching and support, increasing efficiency and knowledge.
- Maintain accurate records of daily operations, log incidents, and identify recurring trends.
- Review manual or inefficient processes to identify opportunities for automation or enhancement.
- Focus on continuously improving customer service and overall customer experience.
Eligibility Criteria:
- Strong planning and organizational skills with keen attention to detail.
- Ability to perform well under pressure while managing multiple tasks with high accuracy.
- Experience in analyzing and utilizing performance data.
- Open to fresh graduates from the 2023 or 2024 batch with a degree in B.Com, BA, BBA, B.Sc (Non-IT), Mass Communication, or Journalism.
- Proficiency in conveying information clearly and effectively.
- Understanding of contact center operations and performance metrics.
- Proficiency in Microsoft Office, including PowerPoint, Excel, and Word.
About Company:
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
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