Microsoft is hiring for the position of Microsoft Apprenticeship | Technology Specialist & Consultant, Technical Support Engineering in Hyderabad; Bangalore, India. Candidates with a Bachelor’s or Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Microsoft |
| Position | Technology Specialist & Consultant, Technical Support Engineering Apprenticeship |
| Qualifications | B.E. or B.Tech |
| Batch | 2025 |
| Experience | Freshers |
| Location | Hyderabad; Bangalore, India |
Key Responsibilities for Technology Specialist Apprenticeship:
- Apply foundational technical knowledge of architecture solutions to meet business and IT requirements while resolving identified technical constraints.
- Utilize technology expertise to build demo scenarios or use cases that highlight how technology addresses business problems.
- Act as the voice of the customer (VOC) or partner by identifying and sharing feedback on technical capabilities, blockers, and insights with internal teams.
- Collaborate with others to develop proposals for viable solutions using specific technical products.
- Demonstrate basic technical concepts and validate design solutions through collaborative design sessions with customers or partners.
- Participate in discussions on architecture design, resiliency reviews, and technical optimization to enable production deployment and enhance customer/partner usage, consumption, and value outcomes.
- Leverage development opportunities, such as mentorships, role-based resources, training sessions, and internal events (e.g., Ready, Build, Ignite), to gain expertise in new technologies or services.
Key Responsibilities for Technology Consultant Apprenticeship:
Data Governance and Integration
- Implement data governance frameworks using tools like Azure Purview to ensure data consistency, compliance, and security.
- Integrate data from multiple sources, ensuring accurate and efficient consolidation for analytics purposes.
- Work with various data formats (e.g., JSON, CSV, XML) and ensure compatibility with analytical tools.
Design and Build Analytical Solutions
- Develop and maintain data models and reporting solutions to support business analytics use cases.
- Create schemas and metadata for effective organization and discovery of data across storage systems.
- Apply data modeling techniques (e.g., star schema, snowflake schema) to design optimized structures for business intelligence and reporting.
Optimize and Manage Data Workflows
- Analyze and resolve data governance and quality issues to ensure reliability in analytics workflows.
- Optimize data flows for reporting by implementing caching, indexing, and partitioning strategies.
- Implement role-based access controls (RBAC) and security measures to protect sensitive information.
Implement and Validate Analytical Dashboards
- Design and develop interactive dashboards using tools like Power BI to provide real-time insights.
- Validate data accuracy in visualizations to ensure consistency with source systems.
- Perform exploratory data analysis (EDA) to uncover trends and insights for stakeholders.
Collaborate and Communicate Insights
- Collaborate with stakeholders to understand analytical requirements and deliver actionable insights.
- Document data flows, models, and dashboard features to ensure transparency and ease of use.
- Present findings and recommendations to technical and non-technical audiences using visual storytelling techniques.
Manage and Maintain Data Assets
- Ensure data accuracy and availability by monitoring storage systems and analytical pipelines.
- Write, debug, and optimize SQL queries for analytics and reporting tasks.
- Create and maintain reusable datasets, reports, and templates to streamline analytical workflows.
Key Responsibilities for Support Engineering Apprenticeship:
- Identify and categorize IT service requests and incidents, ensuring accurate logging and tracking using the organization’s incident management tools.
- Review and analyze client agreements, Service Level Agreements (SLAs), and management plans.
- Stay updated on the latest changes, procedures, and practices related to service requests and gather sufficient information from customers to understand the nature of their problems.
- Implement and adhere to SLAs by logging tickets, capturing incident details, and ensuring timely resolution.
- Perform initial diagnosis of issues based on customer-provided information and implement appropriate solutions.
- Install, configure, and maintain various software tools and applications, including MS Office, databases, and CRM systems.
- Utilize remote troubleshooting tools to resolve technical issues and provide support to end users.
- Engage in continuous learning and development to stay updated with the latest industry practices and technologies.
- Access and leverage the organization’s knowledge base to identify solutions and workarounds for service requests and incidents.
- Demonstrate effective communication practices that prioritize gender inclusiveness and sensitivity towards persons with disabilities (PwD).
Eligibility Criteria:
- Students pursuing a B.E. or B.Tech degree in circuital branches with a Year of Passing (YOP) in 2025.
- Must not have any active backlogs at the time of application.
Preferred Skills:
- Passion for technology and a customer-focused mindset.
- Strong stakeholder and relationship management skills, with the ability to engage effectively with senior leaders, partners, and customers.
- Excellent verbal and written communication skills, with proficiency in analytical thinking and presentation delivery.
- Technical certifications in cloud platforms such as Azure, Amazon Web Services (AWS), or Google Cloud, including security certifications.
- Certification in Change Management methodologies, such as Prosci.
About Company:
Every company has a mission. What’s ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn’t diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together.
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