inFeedo is hiring for the position of Customer Support Associate in Gurugram, India. Candidates with Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | inFeedo |
| Position | Customer Support Associate |
| Qualifications | Bachelor’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 2 Years) |
| Location | Gurugram (Hybrid) |
Key Responsibilities:
- Customer Support: Serve as the first point of contact for customer inquiries, delivering a delightful customer experience through clear and timely communication and support.
- Technical Solutioning: Provide technical guidance and support to customers during the integration of our products and services into their existing systems and infrastructure.
- Troubleshooting: Diagnose and resolve technical issues promptly to ensure customer satisfaction and retention.
- Cross-functional Collaboration: Work closely with the engineering team to facilitate knowledge transfer and ensure alignment between technical solutions and customer needs.
- Technical Documentation: Create and maintain product guides, FAQs, and knowledge base articles.
Eligibility Criteria:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 0-2 years in a technical role, preferably in customer-facing or solution engineering positions.
Preferred skills:
- Demonstrated ability to solve complex technical issues.
- Strong verbal and written communication skills, capable of addressing both technical and non-technical audiences.
- Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
Professional Attributes:
- A positive, customer-focused attitude with a genuine passion for helping others.
- Strong organizational skills and keen attention to detail.
- Willingness to learn and adapt to new technologies and processes.
- Effective team player with strong collaboration skills.
About Company:
In 2016, we set out on a mission to make 100 million employees heard and valued. Today, as we onboard Tiger Global and Jungle Ventures as our investors, we’ve become Asia’s leading employee experience platform that helps engage employees, predict attrition & answer FAQs with conversational AI that people love.
How To Apply?
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