eBay is hiring for the position of Team Mate in Mumbai, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | eBay |
| Position | Customer Service Team Mate |
| Qualifications | Any Graduate |
| Batch | Recent Batches |
| Experience | Freshers/ Experienced |
| Location | Remote (Work From Home) |
Key Responsibilities:
- Address daily reactive issues with customers via email and chat, and occasionally by phone.
- Complete tasks and responsibilities promptly and efficiently.
- Collaborate with team members to achieve business goals and contribute to initiatives that enhance team performance and processes.
- Meet and exceed turnaround time and quality delivery targets, with attention to detail.
- Follow defined processes and service level agreements (SLAs), particularly for issues related to Outlook.
- Serve as a trusted advisor to sellers and account managers on issues such as defect review/removal, eMBG case review/action, technical issues, product issues, and policy-related concerns that may hinder sales growth.
- Resolve eBay-specific impediments to merchant growth and sales, including defect reviews/removals and technical or policy issues.
- Coach merchants to proactively avoid issues and adopt eBay tools and standard processes.
- Collaborate with internal partners, advisors, policy makers, and technical teams for swift issue resolution.
- Build a trusting relationship between eBay and customers while ensuring high accuracy and detail.
- Share findings with the account manager and key stakeholders in a timely manner.
- Discuss unique or challenging issues in daily team huddles.
- Show empathy towards customer concerns and demonstrate a commitment to resolution.
- Use negotiation and influence to advocate on behalf of eBay and the customer when necessary.
- Summarize and provide customer feedback to management.
- Conduct outreach activities via phone or email, including educating customers on product/policy information, promoting sustainable business growth, and coaching on policy compliance to prevent selling restrictions.
- Handle escalated and complex cases.
Eligibility Criteria:
- Graduation is mandatory.
- Strong probing and problem-solving skills.
- Skilled in multitasking, with the ability to adapt quickly to changes.
- Expert knowledge of MS Office, especially PowerPoint and Excel.
- Data interpretation and quality insight understanding are advantageous.
- Ability to work well in a team environment and collaborate effectively.
- Excellent time management, communication, and interpersonal skills.
- Self-starter with a positive attitude.
- Ability to remain professional at all times.
About Company:
At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive – no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
