Genpact is hiring for the position of Management Trainee, Collections in Gurugram, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria and requirements are provided below.
Job Description:
| Company Name | Genpact |
| Position | Management Trainee, Collections |
| Qualifications | Bachelor’s Degree |
| Experience | Freshers/ Experienced |
| Location | Gurugram, India |
Key Responsibilities:
- Maintain regular and timely phone and email communication with assigned customers to build strong relationships, minimize bad debt risk, and achieve assigned collection and call quality targets.
- Perform all collection activities in compliance with company policies, procedures, goals, and Accounts Receivable (AR) objectives, including SOX compliance requirements.
- Apply effective collection strategies to reduce Days Sales Outstanding (DSO) while ensuring full recovery of past-due invoices.
- Communicate proactively with the Sales team regarding overdue accounts and provide timely updates on changes in customer account status.
- Meet defined departmental and individual performance goals, including month-end reporting deadlines, activity metrics, forecasting, and cash collection targets.
- Establish and maintain strong, cooperative working relationships with internal teams such as Sales, Billing, Disputes, AR, and Customer Service to resolve payment issues efficiently.
- Manage customer interactions professionally by remaining polite, tactful, firm, and customer-focused, while following up consistently on payment commitments.
- Deliver high-quality customer service in a timely manner while maintaining strict client confidentiality at all times.
- Assist customers with vendor registration and payment processes through online customer payment portals.
- Accurately record detailed customer interactions, payment updates, and account notes in the collections management system.
- Identify, assess, and escalate potential payment risks related to specific customers, industries, countries, or regions to the Collections Supervisor at an early stage.
- Inform Sales representatives and the Collections Supervisor of significant account changes in a timely and professional manner.
- Collaborate closely with the Accounts Receivable team to ensure accurate and timely allocation of incoming payments.
- Provide backup support to the Collections Supervisor when required.
- Participate in special projects, research activities, and management reporting as assigned.
- Identify and recommend process improvements, collection strategies, and solutions for problematic customers or regions to enhance overall collection efficiency.
Eligibility Criteria:
- Brings relevant years of professional experience in collections or accounts receivable functions.
- Communicates clearly and effectively, both verbally and in writing, with internal and external stakeholders.
- Demonstrates strong proficiency in Microsoft Office tools, particularly Microsoft Excel.
- Is detail-oriented, well-organized, and consistently focused on accuracy while meeting deadlines.
- Works effectively as a team player, contributing individual tasks and processes toward achieving shared team objectives.
- Possesses a good working knowledge of large ERP systems, preferably SAP.
- Has a solid understanding of general accounting principles, regulatory standards, and compliance requirements.
- Is proficient in Microsoft Office applications (Excel, Word, PowerPoint) as well as Google Workspace tools (Gmail, Sheets, Docs, and Drive).
- Exhibits strong analytical, problem-solving, and decision-making abilities.
- Demonstrates a customer-focused mindset with effective written and verbal communication skills.
Preferred Skills:
- Exhibits excellent verbal and written communication skills with the ability to engage diverse audiences.
- Is a quick learner and self-starter, capable of working independently as well as collaboratively in a team environment.
- Maintains a high level of attention to detail and accuracy in all work activities.
- Demonstrates proven ability to analyze information, think critically, and resolve problems effectively.
About Company:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
