Genpact is hiring for the position of Management Trainee in Hyderabad, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria and requirements are provided below.
Job Description:
| Company Name | Genpact |
| Position | Management Trainee – Collections |
| Qualifications | Bachelor’s Degree |
| Experience | Freshers |
| Location | Hyderabad, India |
Key Responsibilities:
- Develop, implement, and evaluate collection strategies to optimize the recovery of outstanding receivables.
- Generate, analyze, and monitor Accounts Receivable (AR) aging reports to prioritize customer accounts based on defined collection strategies.
- Prepare and distribute statements of accounts, collection notices, and dunning letters to customers via email.
- Contact customers through phone and email to follow up on outstanding payments in line with established collection procedures.
- Escalate delinquent accounts within customer organizations and internally, as per the approved collection escalation framework.
- Initiate and coordinate necessary actions, including legal measures, to expedite account resolution when required.
- Gather relevant information and prepare supporting documentation for settlement and negotiation cases.
- Review and approve installment plans and settlement agreements within authorized limits.
- Track customer payment commitments related to settlements and ensure timely follow-ups.
- Escalate unresolved accounts and drive appropriate resolution actions, including legal escalation where applicable.
- Prepare detailed documentation and reports for governance meetings in collaboration with Key Account Managers.
- Manage bad debt write-offs, including forecasting, approval processes, and financial reconciliation.
- Initiate refund requests for customer credit balances upon receipt of valid requests.
- Prepare refund reports and reconcile refund requests with payments received.
- Review daily unidentified remittance reports and support timely payment identification and clearing.
- Perform periodic and ad-hoc customer account reconciliations to ensure accuracy and completeness.
- Respond promptly to customer and internal stakeholder inquiries related to account reconciliations.
- Coordinate with resolution owners to ensure timely closure of disputed items.
- Research, analyze, and resolve customer disputes by collaborating with internal teams and external stakeholders.
- Provide support for escalated dispute cases and communicate resolution outcomes to customers.
- Manage customer deductions by collecting supporting documentation, reviewing claims, and validating eligibility and accuracy.
- Design and deliver effective training programs to enhance the skills and knowledge of team members.
- Provide ongoing mentorship to support professional growth and development within the team.
- Ensure strict compliance with defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Drive process improvement initiatives to enhance operational efficiency and effectiveness.
- Demonstrate proactive leadership by championing continuous improvement and best practices within the team.
Eligibility Criteria:
- Bachelor’s degree in Finance, Accounting, or a related discipline.
- Extensive experience in collections management, dispute resolution, and cash application processes.
- Strong analytical and problem-solving capabilities with the ability to interpret financial data effectively.
- Excellent verbal and written communication skills, with proven negotiation abilities.
- Prior experience participating in governance meetings and managing relationships with Key Account Managers.
Preferred Skills:
- Strong attention to detail, with a focus on accuracy, quality, and continuous process improvement.
- Familiarity with industry regulations and compliance requirements related to collections and dispute resolution.
- In-depth understanding of collections strategies, best practices, and their integration within SAP systems.
- Hands-on experience managing complex collections cases and dispute resolution scenarios.
About Company:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
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